Refund Policy

1. Scope of This Policy

This refund policy applies to manufacturing orders placed with Qadri Sports. It governs sample fees, defective bulk goods, missing pieces, and dimensional non-conformities against signed-off specifications.

This policy works alongside our Terms of Service and Shipping Policy.

2. Sample Fees

Sample development fees are paid in advance and are non-refundable once development begins. However:

• The full sample fee is deducted from the first bulk invoice upon order placement
• If the sample fails to meet specifications after two revision rounds, an additional revision is provided at no extra cost
• If we are unable to produce a viable sample within a reasonable time, the sample fee may be refunded at our discretion

3. Bulk Order Defects

We inspect every bulk order against the signed-off pre-production sample, using AQL 2.5 sampling per ISO 2859-1. The following are eligible for remedy:

• Critical defects (function failures, unsafe construction, wrong product): 100% remedy regardless of quantity
• Major defects exceeding 2.5% of the lot: remedy on the affected portion
• Minor defects exceeding 4.0% of the lot: remedy on the affected portion
• Measurement deviations outside the agreed tolerance (typically ±1 cm body, ±0.5 cm detail): remedy on the affected portion
• Wrong labels, tags or packaging: remedy at our cost
• Short-shipped quantities: refund or top-up shipment at our cost

Remedy options

Where defects are confirmed, we offer (at our reasonable discretion, in consultation with the buyer):

1. Repair in destination country — we cover documented repair costs at a local tailor
2. Replacement order — manufactured and shipped at our cost in the next available production slot
3. Partial credit — applied to the next order, equal to the value of affected goods
4. Refund — bank transfer for the value of affected goods, less freight already paid

4. Inspection Window

The buyer must inspect goods and notify any quality claims within 14 calendar days of arrival at the destination address. Claims raised after this window may be considered at our discretion but are not guaranteed.

Each claim must include:

• Order number / invoice number
• Photographs of the defects (clear, well-lit, showing the issue)
• Quantity affected (specific count, not "many")
• The specific defect type and how it differs from the approved sample

Where the buyer commissioned a third-party pre-shipment inspection (SGS, Intertek, Bureau Veritas) and that inspector cleared the goods, additional post-arrival claims will only be considered for hidden defects not detectable on inspection.

5. Refund Process

1. Day 0–14: buyer raises claim with photographs and details
2. Day 1–3: our QC team reviews; may request additional photographs or samples couriered back
3. Day 3–7: remedy proposal sent to buyer (repair / replace / credit / refund)
4. Day 7–14: buyer accepts proposal in writing
5. Refunds: processed within 14 working days of agreement, via the same payment method used (T/T bank transfer)
6. Replacements: manufactured in the next available production slot (typically 22–35 working days)

6. What We Don't Cover

• Defects caused by buyer-supplied fabric or trim (in CMT orders) — these are referred to the original supplier
• Damage caused by buyer's downstream processing (re-labelling, re-pressing, etc.)
• Wear and tear from end-customer use after retail sale
• Cosmetic differences within agreed AQL tolerances (sub-2.5% major defect rate is industry-standard)
• Colour-shade variations within ±1 grade on the AATCC grey scale
• Goods damaged in transit — handled via shipping insurance (see Shipping Policy)
• Buyer-initiated design changes after sample sign-off (treated as new order, billed accordingly)
• Delivery delays caused by force majeure events (see Terms of Service §10)

7. Disputes

If we cannot agree on the validity or scale of a claim, the dispute is escalated under the dispute resolution procedure in our Terms of Service §11 — first negotiation, then mediation, then arbitration (SIAC) if needed.

In our 5 years of operation, fewer than 0.4% of orders have resulted in a quality dispute, and 100% of those were resolved by negotiation without recourse to arbitration. We treat quality claims as relationships to preserve, not contracts to litigate.

8. Contact

To raise a refund or quality claim:

Qadri Sports — Quality Desk
Email: info@qadrisports.com (subject: "Quality Claim — Order #")
WhatsApp: +92 309 7555003
Response time: within 24 working hours